Report Your Social Policy Issue Here

If you feel there is an issue that affects not only yourself, but others, and you would like us to see what may be able to done to help address the problem at the source, please complete the boxes below.


Your report can help people not only at a local level, but help resolve problems that affect people regionally and nationally.

 

Social Policy Form





 


 


 


 

 

DATA PROTECTION

In order for us to help you with your enquiry we need to record details of your case. The record of your case will be stored in a shared electronic case management system accessed by members of the CAB service. These details may contain your personal and sensitive data. Paper copies of your data may also be stored securely and accessed by the CAB service.

To comply with the Data Protection Act (1998) we must tell you how we use this data and ask for your permission. By clicking the link below, you are providing your permission for us to process your data for the purposes below. Information as to how we will use this data is available here. For the purposes of the Data Protection Act the members of the CAB service are Data Controllers in common.

Please indicate on the following form your consent or otherwise to Sutton Borough CABx leaving a message on your telephone voicemail (if you are unable to answer a call from us). If you do not indicate a preference, we will assume that we can leave a message.

Please do not give us your email address unless you consent to Sutton Borough CABX contacting you by email

If you do not agree to the conditions below, please download a copy of our policy, sign and post it to:

Sutton Borough Citizens Advice Bureaux, 68 Parkgate Road, Wallington, Surrey, SM6 0AH.

*** Please note. If you do not consent to us storing your data, there will be very limited assistance we can offer. ***

 

DATA PROTECTION POLICY

What is personal and sensitive data?

Personal data is data which can be used to identify you. This may include your name, date of birth, address, telephone number etc.

Sensitive data is information related to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

Where will you store my data?

The record of your case will be stored in a shared electronic case management system accessed by members of the CAB service.

Your information may also be stored in a paper file held securely and accessed by the CAB service.

What is a Data Controller?

A Data Controller is someone who is responsible for your data and who must make sure that your data is processed according to the law. For example they are responsible for making sure that the information held about you is accurate and that it is kept secure.

What does Data Controller in common mean?

For the purpose of the Data Protection Act the members of the CAB service are Data Controllers in common.

This means that the members of the CAB service are responsible jointly for your data.

For example if you are receiving help from two different Citizens Advice Bureaux then both Citizens Advice Bureaux may record your personal data and sensitive data. They will both have responsibility for ensuring your data is processed according to the law.

Can I withhold my consent?

Yes we will not record your information unless you provide your consent

We will not share your information with anyone else without your consent, unless required to do so by law.

Complaints handling procedure

Sutton Borough Citizens Advice Bureaux has a complaints handling procedure. Full details of the complaints procedure are available on request.