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Our services

Most of our projects and services can be accessed by contacting our call centre or by submitting a web enquiry, but some have dedicated phone numbers for booking appointments and some are available only at outreach locations around Sutton.

Advice Link Partnership Sutton

The Advice Link Partnership Sutton phone number, 0208 254 2616, offers access to national and local services including Citizens Advice Sutton, Age UK Sutton, Sutton Carers Centre, Sutton Library and Heritage Services, the National Domestic Violence helpline, the Carers Direct helpline and Alzheimer's Society Sutton.

Generalist advice

Our volunteer advisers can help you with welfare benefits, housing, employment and consumer issues. 

Welfare benefits advice

Funded by the Henry Smith Charity and City Bridge Trust, our specialist staff and volunteers can help you challenge welfare benefits and tax credits decisions.

Debt advice

Our specialist debt advisers can advise you about options for managing your debts, including negotiated repayments, token offers, bankruptcy, IVAs, Debt Relief Orders and maximising your income.

Legal Aid housing advice

Our housing solicitor can help with a issues such as possession claims, serious disrepair, injunctions against harassment by a landlord, challenging decisions about entitlement to homelessness assistance, anti-social behaviour evictions and unlawful evictions.

Healthwatch Sutton Information & Advice Service

We offer information and advice about health and social care issues in association with Healthwatch Sutton. We also have a team of specialist volunteers that can advise you about making a complaint about the NHS, social services or dentists.

This service is available as an option on the Advice Link Partnership Sutton phone menu, 0208 254 2616.

Pro bono legal advice

We can arrange an appointment for you to see a local solicitor for free legal advice about the following topics:

  • divorce, separation, maintenance and child custody.
  • civil litigation, including contract disputes and debt recovery
  • landlord and tenant disputes
  • wills and probate
  • criminal law
  • immigration

Advice for carers

If you are a carer or have a carer you can contact Sutton Carers Centre to arrange an appointment to see one of our advisers for a benefit check or for general benefits advice.

Call Sutton Carers Centre on 0208 296 5611 to arrange an appointment.

Pension Wise

Pension Wise is for people who are 50+ with a defined contribution pension. Our staff can help you find out what you can do with your pension pot, how to shop around, what to look out for with taxes and fees and how to avoid scams. 

Call 0203 478 2145 to book an appointment or use the Pension Wise website to book online.

Sutton Mental Health Foundation drop-in

You can speak to one of our advisers every Thursday between 10 and 12 at Sutton Mental Health Foundation. You don't need an appointment, but it helps if you turn up earlier in the morning.

Direct into Advice Line

Our DiAL helplines offers priority access to telephone advice for people in urgent need or who have difficulty accessing advice services. They can connect you to Citizens Advice Sutton, Refugee and Migrant Network Sutton and Age UK Sutton, and are available at Homestart, Sutton Mental Health Foundation, Sutton Women's Centre and every Children's Centre in Sutton.

Sutton Uplift drop-in

We host a drop-in clinic run by Sutton Uplift in our Sutton office every Monday between 9 and 5. Sutton Uplift's Wellbeing Navigators can support anyone who has a mental health or wellbeing need, offering one to one sessions and access to resources to meet your physical, social and emotional needs.

Visit the Sutton Uplift website for more information. You don't need to book an appointment but you can call 0800 032 1411 if you want to arrange to see someone at a specific time.

Home visits

We offer home visits through our projects funded by the Henry Smith Charity and the Big Lottery Fund. Let us know if you have difficulty leaving the house and we'll discuss how we can accommodate your needs.